The following items and activities are prohibited in the Zoo:
If you wish to capture photos, videos or interviews for commercial purposes, please obtain consent from the Zoo’s marketing department prior to collecting media.
By entering the Zoo, you consent to being photographed and filmed for promotional purposes.
Personal property left at the Zoo will be kept in lost and found for 24 hours, then discarded. The Zoo accepts no responsibility for lost or stolen items.
No loitering or solicitation on Zoo property, including the parking areas, without prior Zoo approval.
The Zoo is open rain or shine and the vast majority of our experiences are outdoors. During severe weather, some animals will go off exhibit and certain activities may close; these activities typically reopen 30 minutes after the last clap of thunder is heard. Refunds and rain checks are not offered for inclement weather.
We encourage you to establish a meeting place in case your group becomes separated. Instruct children to contact the nearest Zoo employee for assistance.
Wheelchairs are welcome in all areas of the Zoo. Some walkways include slight ramps and the Kangaroo Walkabout path is made of finely crushed coquina. Rainforest Revealed features an elevated walkway that can be accessed by a lift; we recommend calling prior to your visit to confirm the lift is operational. Temporary exhibits may include mulch paths. Attractions such as kayaking and Treetop Trek cannot accommodate wheeled devices.
Wheelchair and stroller rentals (these prices do not include tax)
*Must be purchased with credit card. ID required.
We believe everyone has the right to experience the Zoo and the great outdoors, regardless of their ability. Click here to learn about sensory bag checkout, the Exceptional Nature Space and other programs for individuals with exceptional needs.
Outside food and alcoholic beverages are not permitted in the Zoo. One non-alcoholic beverage is permitted per guest, but lids and straws must be removed prior to entry. (Lids may remain on hot beverages.) Coolers may not be brought inside the Zoo.
We offer several dining options for you and your family to enjoy. Click here for more information.